Refund policy

We want you to feel completely confident buying from Harmain Global. Every Product is quality-checked before it leaves our facility, but we understand that sometimes an order doesn't work out — it arrives damaged, the wrong item shows up, or you simply change your mind. This policy explains exactly what to do in each case.

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at admin@harmainglobal.com with your order number and a photo of the item. We will send a free replacement or issue a full refund, whichever you prefer — you will not be asked to pay return shipping for our error.

If you simply change your mind about an unopened, sealed, resalable item, you may request a return within 7 days of delivery. The item must be unused, in its original packaging, and in the same condition you received it. Once we receive and inspect the return, we will issue store credit or a refund to your original payment method, minus the original shipping cost.

For hygiene and food-safety reasons, opened or used consumable products — including gummies, oils, rose water, masalas, roasted gram, and any other food or ingestible item — cannot be returned once the seal has been broken, unless the item is defective or was sent in error. This is standard practice across food and supplement retail and protects every customer who shops with us.

Approved refunds are processed within 5–10 business days of us receiving the returned item, and the funds are returned to the original payment method used at checkout. Depending on your bank or card provider, it may take a few additional days for the refund to appear in your account.

To start a return or report an issue with your order, email admin@harmainglobal.com or call +92 22-6119540 with your order number. Our team will confirm the next steps and, where applicable, provide a return address.